Privacy Policy

The owner of the brand JackHot is JHC Ltd. 111 Brusubi Phase 1 Gambia.
JHC Ltd is licensed by the GOVERNMENT OF GAMBIA and regulated by the GAMBLING COMMISIONER (GTBOARD) QCL/L//12/44(58)

1. PRIVACY

JackHot is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information and how we use the collected information. Please note that this Privacy Policy will be agreed between you and JackHot. (‘We’, ‘Us’ or ‘Our’, as appropriate). This Privacy Policy is an integrated part of JackHot’s Terms and Conditions. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.

2. INFORMATION COLLECTED

We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use our website, register for an account or use our services. The Personal Information that we collect may include information such as: contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Services. This information is held by us on servers based in Germany and elsewhere from time to time. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.

3. MEANS OF COLLECTING AND PROCESSING DATA

We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the services or other communications and interactions on the JackHot site. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, we may engage the services of third-party service providers to provide technical support process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and we will use the Personal Information as set out in this Privacy Policy below. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy. We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.

4. INFORMATION USE

We use the Personal Information we collect from you to deliver our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third-party promotions, meet certain business requirements and for any other purpose related to the operation of the Services. As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data sharing arrangements with the latter). Your Personal Information may also be used by us to provide you with: (1) promotional offers and information regarding our products and services; and (2) promotional offers and information regarding the products and services of our partners, in order to enlarge the range of provided products and improve our customer service. From time-to-time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from us, you consent to use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have elected not to receive promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services and promotions, including other gaming products (including online poker, casino, betting, backgammon) and products and services from third parties carefully selected by us.

5. CERTAIN EXCLUDED DISCLOSURES

We may disclose your Personal Information if required to do so by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites or the services or in circumstances where we are under a substantially similar legal obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, the company , or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities. (4) For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.

6. ACCESS

You may ‘opt out’ of receiving any promotional communications either by choosing to opt out via your account settings available on our sites or the services or in an email you receive from us, or at any time by sending an email, or by writing to us at Customer Service. In addition, You may contact us if you: 1) want to confirm the accuracy of the Personal Information we have collected about you; 2) would like to update your Personal Information; and/or 3) have any complaint regarding our use of your Personal Information. If requested, we will (1) update any information you have provided to us, in case you prove the necessity for such changes or (2) mark any information to prohibit future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

7. COOKIES
Information placed on your device

When accessing our services, we may store information on your device. This information is referred to as cookies, which are small text files that are stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies. They allow us to remember things about your visits across our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We only use these methods to track your use of our services. Cookies help us monitor traffic to the site, improve our services and make it easier and/or more relevant for your use. We use flash cookies and third party cookies to help us show you more relevant and desirable advertisements.

Strictly necessary cookies

Strictly necessary cookies are essential to allow a user move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.

During the registration process

These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your interests while online and to enhance your visits to our platforms.

On our website

For visitors to our website, we use cookies to collect information. Our servers use three different types of cookies:
A ‘session-based’ cookie: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you move around our website faster and, if you’re a registered customer, it allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.
A ‘persistent’ cookie: This type of cookie will remain on your computer for a period of time set for each cookie. Flash cookies are also persistent.
‘Analytical’ cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. These helps us improve the way our sites work, for example, by ensuring you can find what you are looking for easily.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Flash cookies

You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you manage your preferences. To disallow flash cookies from all third party content go to the ‘Global Storage Settings’ panel of the Settings Manager and de-select the check box labelled ‘Allow third party flash content to store information on your computer’ and close the Settings Manager. Alternatively you can also adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel which is also found in the Settings Manager. If you are using an old version of Flash Player or older web browser, the Settings Manager may not be available to you. We recommend that you ensure that you refresh your Flash Player and browser to the latest available versions. If you choose to decline cookies, you may not be able to experience all of the interactive features on our sites.

8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

In order to play real money games on our services, you will be required to send money to and receive money from us. We may use third-party electronic payment systems to process such financial transactions. By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions including, where necessary, the transfer of information outside of your country. We take steps to ensure that our arrangements with payments systems protect your privacy.

9. CONSENT TO SECURITY REVIEW

We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. By using our services and thereby agreeing to our Terms and Conditions you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during your use of our services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.

10. SECURITY

We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.

11. PROTECTION OF MINORS

Our Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to us through any part of the services signifies to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services which may involve having to initiate a security review. If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take steps to purge the information from our records.

12. INTERNATIONAL TRANSFERS

Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not be assessed as having adequate privacy laws). Nevertheless, we take steps to ensure that our agents, affiliates and suppliers comply with our standards of privacy regardless of their location.

13. THIRD-PARTY PRACTICES

We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.

14. LEGAL DISCLAIMER

The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.

15. CONSENT TO PRIVACY POLICY

Your use of our services constitutes an agreement to our Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our Platforms. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that you revisit this Privacy Policy regularly.

16. OTHER WEB SITES

Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible. Solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.

Terms and Conditions

The owner of the brand JackHot is JHC Ltd. 111 Brusubi Phase 1 Gambia.
JHC Ltd is licensed by the GOVERNMENT OF GAMBIA and regulated by the GAMBLING COMMISIONER (GTBOARD) QCL/L//12/44(58)

Effective Date: 2 April 2025

Welcome to JackHot. These Terms & Conditions (“Terms”) govern your use of our website and services. By registering, accessing, or using our platform, you agree to be bound by these Terms.

1. General Provisions
  • 1.1 These Terms form a binding agreement between you ("User", "Player") and JackHot ("We", "Us", "Our").
  • 1.2 We reserve the right to modify these Terms at any time. Continued use of the site after changes implies acceptance.
  • 1.3 You must read and accept our Privacy Policy, Cookie Policy, and any game rules before using the platform.
2. Eligibility
  • 2.1 You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use our services.
  • 2.2 You confirm that online gambling is legal in your country or region and that you are not accessing the site from a restricted jurisdiction.
  • 2.3 We may ask for age or identity verification to comply with KYC regulations.
3. Account Registration
  • 3.1 Only one account per player is allowed. Duplicate accounts may be closed.
  • 3.2 You agree to provide accurate and complete information and to update it as necessary.
  • 3.3 You are responsible for maintaining the confidentiality of your login credentials.
4. Deposits and Withdrawals
  • 4.1 All deposits must be made from payment methods registered in your name.
  • 4.2 Withdrawal requests are subject to KYC verification and may take up to 1 business day.
  • 4.3 We reserve the right to limit withdrawals and apply transaction fees where applicable.
5. Bonuses and Promotions
  • 5.1 Bonus terms are subject to separate Bonus rules.
  • 5.2 Bonus abuse or fraudulent activity will result in account suspension or closure.
  • 5.3 Wagering requirements must be met before bonus funds can be withdrawn.
6. Fair Play and Responsible Gambling
  • 6.1 We promote responsible gambling and provide tools to help you set limits or self-exclude.
  • 6.2 Use of bots, software assistance, or any form of cheating is strictly prohibited.
  • 6.3 All games are operated by certified RNG software to ensure fairness.
7. Restricted Jurisdictions
  • 7.1 Only users from The Gambia are allowed to register and play at JackHot
  • 7.2 We reserve the right to close accounts from restricted regions without notice.
8. Account Suspension and Closure
  • 8.1 We may suspend or terminate your account for violation of these Terms, suspected fraud, or regulatory requirements.
  • 8.2 Funds in the account may be frozen pending investigation.
9. Limitation of Liability
  • 9.1 We do not guarantee uninterrupted access to the site and are not liable for losses due to downtime or technical errors.
  • 9.2 We are not liable for losses resulting from your own actions, including problem gambling.
10. Governing Law
  • 10.1 These Terms are governed by the laws of Gambia.
  • 10.2 Any disputes shall be resolved in the courts of Gambia.
11. Contact Us

If you have questions about these Terms, please contact us at:
📧 [email protected]
📞 +220-737-0707

Responsible gaming

The owner of the brand JackHot is JHC Ltd. 111 Brusubi Phase 1 Gambia.
JHC Ltd is licensed by the GOVERNMENT OF GAMBIA and regulated by the GAMBLING COMMISIONER (GTBOARD) QCL/L//12/44(58)

Responsible Gaming

JackHot is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
JackHot’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.
JackHot supports the generation of online gamblers offering them a wide range of games and entertainment. We also take responsibility for our product line-up.
The aim of JackHot is to provide the world’s safest and most innovative gaming platform for adults. The offered clear and safe products allow each user to play within his financial means and to receive the highest quality service. Integrity, fairness and reliability are the guiding principles of JackHot’s work. It is therefore clear that JackHot should do its best to avoid and reduce the problems which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment.
Responsible Gaming at JackHot is based on three fundamental principles: Security of the player, Security of the game and Protection against gaming addiction. Together with research institutes, associations and therapy institutions, we work on creation of a responsible, secure and reliable framework for online gaming.

Player Security

We take responsibility for the security of our players. Protection of the players is based on forbidding the attendance of the minors from participation in games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organizations. Marketing communication is also geared towards player protection: we promise only what players can receive in our transparent line.

Protection against gaming addiction: research – prevention – intervention

The majority of users who make sports bets, casino bets and other gaming offers play in moderation for entertainment. Certain habits and behaviour patterns (such as shopping, playing sports, eating or consumption of alcohol) which are considered to be normal and not causing any concern can develop into addiction for some people and cause problems. In the same way, bets on sports and gambling can lead to problems for a small group of customers. Clients with gaming addiction are prohibited from further participation in the gaming line-up. Subsequently the customers are provided with contacts of organizations where they can receive professional advice and support.

Self-responsibility is the most sustainable form of prevention

The basic principle promoted by JackHot is that the final decision and responsibility on whether to play or not, and how much money can be spent on the game should be assumed by the customer himself. Self-responsibility of the customer is therefore the most effective form of protection from addiction. JackHot sees its responsibility in assisting the customers by providing transparent products, full information and keeping a clear line of conduct.

Protection of Minors

JackHot does not allow minors (persons under the age of 18) to participate in games and make bets. That’s why the confirmation of having reached the age of majority and the confirmation of date of birth are mandatory requirements during registration. JackHot considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and caregivers. Please keep your data for account access in a safe place (user ID and password). Furthermore, we would recommend that you install filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers.

Responsibility towards problems

JackHot offers a variety of games and bets which are forms of entertainment for the majority of customers. At the same time the company takes responsibility for its customers by providing support and tools for maintenance of a secure and entertaining environment taking into account the associated risks.
The clients who have difficulty in assessing risks, recognizing their own limits or those who suffer from gambling addiction are not able to enjoy our product line-up responsibly and perceive it as a form of entertainment. JackHot takes responsibility for such users by blocking their access to its products for their own protection.

Get informed with the main issues!

Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.

What is the problematic game behaviour?

A problematic game behaviour is considered to be such behaviour which interferes mode of life, work, financial position or health of a person or his family. Long participation in games is counter-indicative to such person as it can lead to negative consequences. In 1980 the pathological game dependence has been officially recognized and enlisted in the list of psychological diseases of international classification system DSM-IV and ICD-10. It is defined as long, repeating and frequently amplifying inclination for game, despite of existing negative personal and social circumstances, such as a debt, rupture of family relations and delay of professional growth.

In what cases behaviour of a person should be considered as dependence?

It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behaviour. The special hazard of addictions that are not associated with any substance is that it is very difficult to define the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems. In the presence of at least five of the following symptoms, the likelihood of the severe dependence is high:

  1. The player is deeply involved in gambling, all his thoughts are only about the game.
  2. Bet sum increases in course of time.
  3. Attempts to quit or control his participation in the games appear to be unsuccessful.
  4. When limiting his participation in gambling, a person experiences irritation and disappointment.
  5. The game is a way to escape from problems or discomfort.
  6. The player tries to win back the lost amount.
  7. Lies about his playing behaviour.
  8. Commits illegal acts.
  9. Spoils or breaks the relationship with family and colleagues.
  10. Borrows to participate in the games.
Rules for responsible games

Following the rules placed below, you can enjoy the game without anxiety:

  • Start playing only when you are calm and concentrated.
  • Take regular breaks.
  • Define for yourself beforehand the monthly amount you can spend on the game.
  • Once setting a maximum limit, do not further increase it.
  • Before you start playing, define the maximum amount of winning, after reaching of which you should stop playing.
  • Define the amount you can afford to lose beforehand.
  • Do not start playing under alcohol or drug influence.
  • Do not start playing in a depressed state.

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